Question 1

O que tem dentro de um NeeDoh?

Accepted Answer

O NeeDoh é preenchido com um composto não tóxico parecido com massa. Seguro para apertar — não para comer!

Question 2

Como limpo meu NeeDoh?

Accepted Answer

Lave com água morna e sabão neutro. Deixe secar ao ar ou polvilhe talco para recuperar a maciez.

Question 3

E se meu NeeDoh estourar?

Accepted Answer

Descarte imediatamente se for perfurado. O recheio não é tóxico, mas pode fazer bagunça.

Question 4

Vocês enviam para o exterior?

Accepted Answer

Sim! Enviamos para o mundo todo. Custos e prazos de frete são calculados no checkout.

Question 5

Do you ship internationally?

Accepted Answer

We ship to the United States, Canada, United Kingdom, Australia, and New Zealand. Shipping costs and delivery times are calculated at checkout.

Question 6

When do I get free shipping?

Accepted Answer

Free standard shipping applies to qualifying orders of $35 or more before taxes, as shown on our website.

Question 7

How long does delivery take?

Accepted Answer

Orders are processed in 1–2 business days. Domestic delivery typically takes 3–7 business days; international delivery may take 7–21 business days.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards via Stripe, and PayPal where available. All transactions are encrypted and secure.

Question 9

How can I track my order?

Accepted Answer

Use our Track Order page with your order number and email, or click the tracking link in your shipping confirmation email.

Question 10

What is your return policy?

Accepted Answer

Unused, unopened items in original packaging may be returned within 30 days. See our Returns & Exchanges and Refund Policy pages for full details.

Question 11

Can I cancel or change my order?

Accepted Answer

Contact us immediately at support@needoh.com. Orders that have already shipped may be returned after delivery instead.

Question 12

Are these official NeeDoh products?

Accepted Answer

Yes. We sell genuine NeeDoh® sensory toys through authorized channels. NeeDoh is a registered trademark of Schylling.

Question 13

Do you offer wholesale?

Accepted Answer

Yes! Retailers and distributors can inquire through our Wholesale page or contact us with 'Wholesale' in the subject line.

FAQ