Question 1

¿Qué hay dentro de un NeeDoh?

Accepted Answer

NeeDoh está relleno de un compuesto no tóxico similar a la masa. ¡Seguro para apretar — no para comer!

Question 2

¿Cómo limpio mi NeeDoh?

Accepted Answer

Lávalo con agua tibia y jabón suave. Déjalo secar al aire o espolvorea talco para recuperar su suavidad.

Question 3

¿Qué pasa si mi NeeDoh revienta?

Accepted Answer

Deséchalo de inmediato si se perfora. El relleno no es tóxico pero puede ser desordenado.

Question 4

¿Envían internacionalmente?

Accepted Answer

¡Sí! Enviamos a todo el mundo. Los costes y plazos de envío se calculan al pagar.

Question 5

Do you ship internationally?

Accepted Answer

We ship to the United States, Canada, United Kingdom, Australia, and New Zealand. Shipping costs and delivery times are calculated at checkout.

Question 6

When do I get free shipping?

Accepted Answer

Free standard shipping applies to qualifying orders of $35 or more before taxes, as shown on our website.

Question 7

How long does delivery take?

Accepted Answer

Orders are processed in 1–2 business days. Domestic delivery typically takes 3–7 business days; international delivery may take 7–21 business days.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards via Stripe, and PayPal where available. All transactions are encrypted and secure.

Question 9

How can I track my order?

Accepted Answer

Use our Track Order page with your order number and email, or click the tracking link in your shipping confirmation email.

Question 10

What is your return policy?

Accepted Answer

Unused, unopened items in original packaging may be returned within 30 days. See our Returns & Exchanges and Refund Policy pages for full details.

Question 11

Can I cancel or change my order?

Accepted Answer

Contact us immediately at support@needoh.com. Orders that have already shipped may be returned after delivery instead.

Question 12

Are these official NeeDoh products?

Accepted Answer

Yes. We sell genuine NeeDoh® sensory toys through authorized channels. NeeDoh is a registered trademark of Schylling.

Question 13

Do you offer wholesale?

Accepted Answer

Yes! Retailers and distributors can inquire through our Wholesale page or contact us with 'Wholesale' in the subject line.

FAQ